In an effort to provide the best support to our customers we have implemented a new ticketing system to help track any issues (bugs) with our products. If you feel you have run into a "bug" in any of our products, e-mail the details of your issue to bug@internetworkexpert.com. This will automatically generate a ticket that is handled by our new quality control team which is managed by me personally. The quality control team will work closely with the development team and myself to ensure your issue is handled properly. Bug reports will be responded to within two business days. This will allow time for us to verify and/or recreate the issue. This is by far the best support service in the industry and we hope that it can help make the most successfully CCIE preparation products even better.

Please continue to use the forum to post general questions and discussions about our products but feel free to report any “bugs” to bug@internetworkexpert.com. As always if you have any rack or product related access issues be sure to e-mail support@internetworkexpert.com. Our support team along with our sales team is switching over to the new ticketing system to ensure all e-mails are handled in a timely fashion. Any customer e-mail (sales or support) that is not handled within 4 business hours will be automatically escalated.
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Brian Dennis, CCIEx5 #2210 (R&S/ISP-Dial/Security/SP/Voice)
bdennis@internetworkexpert.com